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FAQ

The Ins And Outs of How We Do Business

  • What are the benefits of epoxy flooring?
    1. Strength - After applying the epoxy on and has been converted to a solid polymer, it becomes totally strong and prevents chemical breakdown. It can even increase the concrete surface strength from 3,000 psi to 10,000 psi. 2. Resistance - It can block harmful elements that are sure to encroach on high-traffic spaces. It also bears the brunt of heavy shock, heat, chemicals and water. It’s perfect for garages since cars can emit many corrosive chemicals. 3. Durability - Concrete floors coated in epoxy last longer and resist considerable wear, thus saving your money and allowing you to manage other concerns. 4. Low maintenance cleaning - Once concrete has the epoxy coating, it is no longer porous since it is already sealed and therefore, easier to clean. 5. Long Lasting - After the initial application, epoxy will not need to be redone for an extended amount of time. The coating endures longer than other concrete flooring finishes because of its resistance to shock, water and even stains. 6. Practical - If you want to establish a flooring that you won’t have to replace regularly over the years, epoxy is a practical option for preparing garages, rooms and other concrete flooring areas for long-term satisfaction. 7. Aesthetic and modern finish - Epoxy Coatings are usually available in an range of colours and patterns to fit your specific style. 8. Safety and Visibility - Epoxy coatings are also resistant to slippage, temperature, extreme impact and even fire, maintaining the safety of your property. Most epoxy choices have an intense sheen that produces an elegant look, and this shiny quality can keep you safe by increasing the amount of light in a space. 9. Compatible with Vehicle - It keeps vehicles and their tires in top shape with its uniform surface. Concrete may add more wear on your tires, while epoxy’s smoothness will produce little to no reaction from your tires. Take note, concrete alone will corrode over time from the weight of your vehicle and require restorative services. 10. Helps the environment - Lastly, epoxy coatings are a green option for your business because of the reduction in material usage. Although it is a chemical compound, epoxy is an eco-friendly option because it requires few materials and does not need to be replaced continuously. If you are looking for a green flooring option that is also cost-effective, attractive and strong, epoxy flooring should be your selection for your garage or room.
  • How to get a quote?
    Getting a quote is easy and free. Just click the Get a quote button and fill up the necessary details. We recommend you to indicate the type of service that you want and the size of the area. For concreting, we recommend that we will do a site inspection of the area as there are various factors that will affect the quote. We cannot guarantee urgent requests as we are consistently booked for at least a month. For more information, please email us directly at info@happyconcrete.com.au.
  • How durable is an epoxy floor?
    An epoxy floor is very durable. The compressive strength of an epoxy floor is 50-55 MPa. It can tolerate heavy impact just like concrete. It can last up to 5 or more years depending on the purpose of the floor and the foot traffic.
  • How to maintain an epoxy floor?
    A freshly done epoxy floor can achieve its full hardness in 7 days. However, we recommend that you let the epoxy fully cure for a month without any harsh, abrasive material running through it. Cleaning an epoxy floor is very easy. Simply mop it with water or any floor detergent. Try your best to avoid using strong acids.
  • What is the process for concrete resurfacing and epoxy floor installation?
    Our team follows an industry standard epoxy application. No shortcuts. First, our team will conduct 2 stages of grinding, to be followed by concrete repairs as cracks are usually shown after grinding the top layer. Lastly, 5 coats of epoxy will be applied for epoxy flakes system and 2 coats (or more) for plain epoxy. The job is usually done within 2 to 3 days or more depending on the weather.

Billing & Pricing

Find The Best Package For Your Budget

Payments Accepted

Payment instructions are indicated in the bottom part of our invoice and is usually done online, contactless. However, if you have other payment options in mind, please feel free to talk to us. Our team is currently in the process of creating a payment plan and we will be launching it very soon.

Cancellation Policy

We require a 40% downpayment upon confirmation. However, if you have confirmed, sent a downpayment, and suddenly changed your mind, we will charge 15% cancellation fee and refund you the rest of your downpayment.

Satisfaction Guarantee

Our team is a group of industry qualified professionals. We will provide you with the best advice and action for your concrete. We also provide 2 years warranty to give you that peace of mind and 100% satisfaction.

Website Disclaimer

All care is taken in the preparation of the information and published materials on this site. Happy Concrete Pty Ltd does not make any representations or give any warranties about its accuracy, reliability, completeness or suitability for any particular purpose. To the extent permissible by law, Happy Concrete Pty Ltd will not be liable for any expenses, losses, damages (including indirect or consequential damages) or costs which might be incurred as a result of the information being inaccurate or incomplete in any way and for any reason.

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This site may contain hypertext links, frames or other references to other parties and their websites. Happy Concrete Pty Ltd cannot control the contents of those other sites, and make no warranty about the accuracy, timeliness or subject matter of the material located on those sites. Happy Concrete Pty Ltd do not necessarily approve of, endorse, or sponsor any content or material on such sites. Happy Concrete Pty Ltd make no warranties or representations that material on other websites to which this website is linked does not infringe the intellectual property rights of any person anywhere in the world.

Happy Concrete Pty Ltd are not, and must not be taken to be, authorising infringement of any intellectual property rights contained in material or other sites by linking or allowing links to, this website to such material on other sites.

If you have any concerns regarding the content of the Website, please contact Happy Concrete Pty Ltd.

Website Disclaimer

Privacy Policy

Happy Concrete Pty Ltd
1. We respect your privacy

PRIVACY POLICY

  1. (a)  Happy Concrete Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

  2. (b)  "Personal information" is information we hold which is identifiable as being about you.

2. Collection of personal information

  1. (a)  Happy Concrete Pty Ltd will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.

  2. (b)  You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

  3. (c)  Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information

(a) Happy Concrete Pty Ltd collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

4. Use of your personal information

(a) Happy Concrete Pty Ltd may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and

better understand your needs.
(b) Happy Concrete Pty Ltd may contact you by a variety of measures including, but

not limited to telephone, email, sms or mail.

5. Disclosure of your personal information

  1. (a)  We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

  2. (b)  We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

  3. (c)  We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Happy Concrete Pty Ltd, www.happyconcrete.com.au, its customers or third parties.

  4. (d)  Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.

  5. (e)  If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

  6. (f)  By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

6. Security of your personal information

  1. (a)  Happy Concrete Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

  2. (b)  The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or

receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

7. Access to your personal information

  1. (a)  You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at info@happyconcrete.com.au.

  2. (b)  We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

8. Complaints about privacy

(a) If you have any complaints about our privacy practises, please feel free to send in details of your complaints to 3/124-126 Tyler Street, Preston, Victoria, 3072. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. Changes to Privacy Policy

(a) Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

10. Website

  1. (a)  When you visit our website

    When you come to our website (www.happyconcrete.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

  2. (b)  Cookies

    We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access

or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

(c) Third party sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Happy Concrete Pty Ltd is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

Privacy Policy
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